Who We Are
Our website address is https://sunbee.ca. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website or make a purchase through it.
What Personal Data We Collect and Why We Collect It
Device Information
When you visit our website, we collect information about your device such as your browser, IP address, time zone, and installed cookies. As you browse, we also gather details about the pages or products you view, the websites or search terms that referred you to us, and how you interact with our site.
We collect this information using cookies, log files, and web beacons.
Cookies
Cookies are small data files stored on your device. They often include an anonymous unique identifier. You can learn more about cookies or disable them at allaboutcookies.org. If you leave a comment on our website, you may choose to save your name, email, and website in cookies so you do not need to re-enter them later. These cookies remain active for one year.
Log Files
Log files record actions on the website and help us collect your IP address, browser type, internet provider, referring pages, and date/time stamps.
Web Beacons
Web beacons, tags, and pixels help us understand how you navigate our site.
What We Collect and Store
While you visit our site, we track:
Products you view to help us show recently viewed items
Location, IP address, and browser type for tax and shipping estimates
Shipping address to calculate costs before checkout and fulfill your order
Sunbee also uses cookies to track cart contents.
When you place an order, we ask for information such as your name, billing and shipping addresses, email, phone number, and payment details. We use this data to:
Send order and account information
Respond to questions, refunds, and concerns
Process payments and prevent fraud
Set up your store account
Comply with legal requirements
Improve our store
Send marketing messages (optional)
If you create an account, we save your name, address, email, and phone number to simplify future checkouts.
We store your order data for up to 6 years to meet tax and accounting requirements. We also keep comments and reviews if you submit them.
Who on Our Team Has Access
Only trained team members can access your information. Administrators and Shop Managers may view:
Order details such as items purchased and delivery information
Your name, email, and billing/shipping details
They use this information to fulfill orders, process refunds, and support you.
Payments
Sunbee processes payments through Stripe. Stripe receives the information required to complete your payment, such as the total and billing details.
You can review the Stripe Privacy Policy for more information.
WooCommerce Shipping & Tax
Data Used
PayPal/Stripe payments: purchase total, currency, billing info
Taxes: cart value, shipping value, destination address
Shipping labels: customer’s name, address, product dimensions, weight, and quantities
Data Synced
We securely transmit purchase amounts and billing details to payment processors. Tax calculations use destination information, and shipping carriers receive necessary delivery details.
Learn more in their respective privacy policies:
Stripe
PayPal
TaxJar
EasyPost
WordPress.com Secure Sign-On
Registered site users can log in using WordPress.com.
Data Used
User ID, role, email, username, IP address, and various technical details for activity tracking.
Activity Tracked
Login attempts, redirects, and performance metrics.
Data Synced
User IDs and roles for authenticated users.
WordPress.com Stats
Data Used
IP address, user ID, user agent, visiting URL, and other technical details.
We do not see individual visitor identities.
Activity Tracked
Views, video plays, outbound clicks, referring terms, and performance metrics.
WordPress.com Toolbar
Registered WordPress.com users may see the toolbar.
Data Used
Gravatar image URL, user ID, and technical activity details.
Contact Forms
When you reach out through our contact form, we collect your name, email, and phone number. This helps us answer your inquiries and follow up when needed. We never sell or share your contact details.
Who We Share Your Data With
We share your information only with trusted partners who help us run our store—for example, Canada Post for deliveries.
Your Data Rights
If you have an account or left comments, you may request an exported file of the data we store about you. You may also request deletion of your data, except for information we must keep for legal or security purposes.
Our Contact Information
For privacy concerns, contact us at:
📧 [email protected]
📞 1-800-577-6803
How We Protect Your Data
We train our staff in data protection and ensure no one shares your information without your permission.
Data Breach Procedures
If a data breach occurs, Sunbee Environmental Solutions will notify affected customers. We use encrypted third-party systems and protective measures to reduce risks.